Refund Policy

1. Overview

Stackwell Automation ("Stackwell," "we," "us," or "our") is committed to providing exceptional value through our AI-powered invoice automation platform. This Refund Policy outlines our approach to refunds and subscription cancellations.

2. Free Trial

We offer a free trial with 10 invoice extractions per company domain. No payment information is required during the trial. You are not charged at any point during the trial.

Note: After exceeding 10 invoices, the platform will lock and prompt you to subscribe. No automatic charges occur.

3. Subscriptions

Our subscription plan includes:

• Stackwell Pro: $499/month

4. Refund Policy

4.1 Refund Window

We offer a 7-day refund window from the date of your first successful payment. If you are not satisfied with our platform, you may request a full refund within this period.

4.2 Full Refund Eligibility

• Request submitted within 7 days of first payment
• Fewer than 50 invoices processed on your account
• No violations of our Terms of Service

4.3 No Refund After 7 Days

After the 7-day refund window, no refunds will be issued. You may cancel your subscription at any time to stop future billing, but previous payments are non-refundable.

5. Cancellation Policy

5.1 How to Cancel

You can cancel your subscription at any time:

• From your Stackwell dashboard settings
• By contacting our support team

5.2 Billing After Cancellation

If you cancel, your subscription will continue until the end of your current billing period. You will not be charged for subsequent periods.

5.3 Data After Cancellation

Your data will remain accessible until the end of your billing period. After that, we may retain your data for a limited period before deletion to comply with legal obligations.

6. Pause Option

You may pause your subscription for up to 90 days without losing access to your data. During pause:

• You will not be billed
• Your data remains accessible
• You can resume anytime

7. Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback. Chargebacks processed without prior communication may result in account suspension.

8. How to Request a Refund

To request a refund or cancellation:

1. Email us at team@stackwellautomation.online
2. Provide your account email and reason for refund
3. We will process your request within 2-3 business days
4. Refunds are issued to the original payment method

9. Contact Information

For any questions regarding this policy:

Email: team@stackwellautomation.online
Address: Sector 44, Gurugram, India